View the archived version of MTA's first-ever webcast, entitled "Hidden Treasure: The Secret to Your Township's Success in the New Economy" by clicking here. Delve into the challenges facing Michigan and learn the concept behind creating your township's "sense of place."

This is a one-hour on-line webcast that integrates audio and video. High-speed internet is required.

Local governments struggle to balance scarce resources with service level improvements. With high-quality customer satisfaction metrics, organizations can use solid data to support resource allocation decisions, improve services, measure progress, and build public trust. The Cobalt Citizen Satisfaction Index, powered by the American Customer Satisfaction Index (ACSI) can help local governments harness the power of such metrics.

Several webinars have been scheduled for anyone who would like to learn more about the program's component for local government projects (there is no cost for the Webinar). Presentation participants will learn how these tools can offer actionable, affordable, world-class citizen research. You may register at http://www.cobaltcommunityresearch.org/.

For more information, e-mail wsaintamour@cobaltcommunityresearch.org.